Exchanges Policy

Returns & Exchanges

We want you to be completely satisfied with your purchase from ORANGE SHOP. Please read our exchange policy carefully before placing your order.

No Returns or Refunds

All sales are final. We do not offer returns or refunds after an order has been delivered.

However, we offer exchanges subject to the conditions below.

Exchange Window

You may request an exchange within 2 days of receiving your order.

Exchange requests made after this period will not be accepted.

Exchange Conditions

To be eligible for an exchange, the item must be:

● Unused and in its original condition

● In its original packaging

● With all original tags and accessories attached

● Accompanied by proof of purchase or order number

We reserve the right to refuse an exchange if the item does not meet these conditions.

Exchange Process

To request an exchange, please contact us within 2 days of receiving your order and provide your order number along with the reason for the exchange.

Once your exchange request is approved, we will arrange for our delivery representative to collect the item and deliver the replacement item, subject to availability.

Delivery Charges for Exchanges

A delivery charge will apply for all exchanges to cover the cost of:

● Collecting the original item from the customer

● Delivering the replacement item

The exchange delivery fee must be paid by the customer.

Product Availability

All exchanges are subject to product availability. If the requested size, colour, or product is unavailable, our team will assist you with the available options.

Contact Us

For any exchange requests or questions, please contact ORANGE SHOP through our available contact channels.